Education Technician
Analyzes and recommends changes to class schedules based on program adjustments, training requests, and changes in training requirements and limitations in capacity. Facilitates technical problems between staff and subject matter experts; analyzes and reviews problems, decides on appropriate subject matter expert or instructional designer to respond to staff and ensures complete and accurate responses are provided to staff. Submits Remedy work orders for Education Service computer issues, including account problems, moves and repairs. Submit Remedy work orders for Education Service related to telephones including new out. Creates and maintains mandatory education assignment profiles on all staff and student job positions and assigns accordingly in the TMS. Works collaboratively with the Training Specialists to assists Services/Course Sponsors with creating presentations for training, as well as in-service training, continuing education and other classes to be delivered on the intranet. The incumbent trains or ensures local TMS administrators, instructors, employees, staff, and supervisors are trained on TMS users interlace. Ensures all training is properly recorded in TMS and in a timely manner. Provides Training Management Support and serves as TMS Domain Manager for various management studies and surveys, provides input to Associate Director for periodic reports, surveys and internal audits and serves as the project officer for various status reports. Veteran and Customer Focus- Prepares reports in final format for Associate Director's review and signature. Serves as Senior TMS Administrator for Education Service at the facility, VISN and Central Veteran and Customer Focus- Prepares reports in final format for Associate Director's review and signature. Serves as Senior TMS Administrator for Education Service at the facility, VISN and Central Office meetings/ conference calls and handles all follow-up actions pertaining to TMS emerging from the meetings. Troubleshoot user issues with passwords, logon, change/reset passwords and unlock accounts for TMS users. Unlock user accounts, resetting user passwords, assigning and recording learning. S/he will create content objects, items & curricula, add items to catalog and assign items and curricula. Develops and maintains the Education Service web pages and assist with education training calendar. Work Schedule:
Monday-Friday 8:
00 AM-4:
30 PM Subject to change based on the needs of the agency. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Education Technician/PD061180 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Extensive knowledge with planning, organizing, and delivering educational events. The specialized experience is not limited to new employee orientation or annual mandatory training. You must have experience with computer systems and be familiar with the Talent Management System. You must the ability to work with diverse group of people and have the ability to work collaboratively with facility leadership on special projects. You will be rated on the following Competencies for this position:
Analytical ReasoningComputer SkillsEducation and TrainingVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily of a sedentary nature. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, etc. between locations within the healthcare system. The employee must be able to operate a phone, computer, and be competent with several different computer systems and software packages, including but not limited to VistA, scheduling packages, CPRS, Microsoft office, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday-Friday 8:
00 AM-4:
30 PM Subject to change based on the needs of the agency. Telework:
Not Available Virtual:
This is not a virtual position. Position Description/PD#:
Education Technician/PD061180 Relocation/Recruitment Incentives:
Not Authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
Extensive knowledge with planning, organizing, and delivering educational events. The specialized experience is not limited to new employee orientation or annual mandatory training. You must have experience with computer systems and be familiar with the Talent Management System. You must the ability to work with diverse group of people and have the ability to work collaboratively with facility leadership on special projects. You will be rated on the following Competencies for this position:
Analytical ReasoningComputer SkillsEducation and TrainingVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
The work is primarily of a sedentary nature. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, etc. between locations within the healthcare system. The employee must be able to operate a phone, computer, and be competent with several different computer systems and software packages, including but not limited to VistA, scheduling packages, CPRS, Microsoft office, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
1702 Education And Training Technician - Salary Range:
$43,251 to $56,222 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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