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Operations Manager

Company Name:
Heartland Automotive dba Jiffy Lube
Please go to http://www.jiffycareers.com to join our Talent Network and Apply!
Job Description
Job Title: Operations Manager
Location: Field
Reports To: Store Manager
Primary Purpose of Job
The Operations Manager is responsible for ensuring optimal team performance and capability by ensuring training (CBTs/ DTOGs) are up-to-date, technical competency is attained to properly support a GUEST FIRST experience! Provides day-to-day leadership, coaching, development to support a Wow! guest experience. The Operations Manager is third in charge, in the absence of the Store Manager and Sales Manager. It is a great opportunity to be a key player in the stores success. Working closely with the Store Manager and Sales Manager, the Operations Manager helps to build and maintain an engaged workforce that delivers increased guest count and increased sales through guest satisfaction.
Key Responsibilities:
Working with the Store Manager to ensure to increase revenue and guest counts by demonstrating and creating an excellent customer service experience.
Set the example as a leader and build team engagement by focusing on the development of teammates, providing on-going guidance, coaching and direction
Enforces standards, executes objectives and holds team accountable for performance
Understands how the business works, is an expert on products and services and how it has a direct impact on the P&L statement to improve results for the store
Must have the ability to explain technical diagnoses and needed repairs to non-mechanical individuals which may include another teammate or guest
Must be ready to continuously learn and teach new technical information and techniques in order to stay abreast with rapidly changing automotive technology
Leads team huddles and store meetings that set direction for achieving business goals
Ensure that teammates are meeting requirements with records to safety, productivity, training, quality and customer service
Ensures that facilities and work areas are safe, clean and fully operational
Takes initiative and works with the Store Manager to improve sales, daily profit performance, & controllable expenses
Using a Guest First mindset, ensure that customers have an exceptional experience by having all of their sales and service needs met to ultimately return and recommend Jiffy Lube
Assist customers with their questions and needs, either in person or via telephone
Deliver quality service at all times
Carry out other duties and projects necessary for the position
Position Requirements:
Automotive experience required with previous experience leading a team
Must have exceptional oral and written communication skills to communicate across varied levels
Is a proven leader that possess the ability to inspire and motivate diverse groups of people
Has sound business sense and a comprehensive understanding of the retail industry (?)
Can analyze, comprehend and recommend financial objectives that help increase sales and service results
Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times
Enjoys and is energized by a fast paced, flexible, high performance retail environment
Has a Guest First mindset
Must have a valid drivers license
Must pass a pre-employment drug and criminal history background check
Equal opportunity and veteran friendly employer!
Must be certified in all modules for the operations Manager

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