Tier 1 Support Specialist
Turner Teleco-Alexandria Turner Teleco-Alexandria Alexandria, LA Alexandria, LA Full-time Full-time $15 - $25 an hour $15 - $25 an hour Tier 1 IT Support Specialist We're searching for a dedicated individual with a passion for IT, strong organizational skills, and a desire to learn and grow in a supportive team environment.
This role offers an exciting opportunity to join our expanding team of IT Professionals, specializing in providing managed IT services to small and medium-sized businesses.
As a Tier 1 IT Support Specialist, you'll be involved in problem-solving, and supporting our clients with their IT needs all while learning new skills.
Responsibilities:
Assist in managing day-to-day tickets, assigned projects, and additional responsibilities as required.
Provide support to end-users in diagnosing, troubleshooting, and resolving hardware/software issues.
Work collaboratively within the IT department and with other teams.
Assist supporting Microsoft 365 and Office 365.
Gain familiarity with administering various Firewalls, Switches, and Wireless Access Points, along with basic Cyber Security knowledge.
Learn to manage backups, disaster recovery, and business continuity processes.
Maintain accurate documentation of hardware/software instances, repairs, installations, and removals.
Ensure timely and efficient customer care, maintaining a high level of professionalism.
Requirements:
Strong multitasking and prioritization skills.
Ability to work effectively in a team environment.
Basic knowledge of Microsoft networks.
High school diploma or equivalent (Preferred:
Associate's or Bachelor's degree in Information Technology or relevant field).
Some experience or training in IT support (Preferred:
1 year in help desk or Windows environment).
Willingness to learn and obtain relevant certifications.
Excellent communication and customer service skills.
Valid driver's license.
Benefits:
Opportunity to work with a leading IT networking company.
Supportive and collaborative work environment.
Professional growth opportunities with training and career advancement support.
Competitive salary and benefits package.
Social events and volunteering opportunities.
Work Schedule:
Full-time, Monday to Friday, occasional after-hours work required.
Salary:
Competitive hourly rate.
Join us in providing top-notch IT support to our clients while advancing your skills and career in the dynamic field of information technology! Job Type:
Full-time Pay:
$15.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Compensation package:
Hourly pay Experience level:
1 year Under 1 year Schedule:
Monday to Friday On call Ability to Relocate:
Alexandria, LA 71301:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This role offers an exciting opportunity to join our expanding team of IT Professionals, specializing in providing managed IT services to small and medium-sized businesses.
As a Tier 1 IT Support Specialist, you'll be involved in problem-solving, and supporting our clients with their IT needs all while learning new skills.
Responsibilities:
Assist in managing day-to-day tickets, assigned projects, and additional responsibilities as required.
Provide support to end-users in diagnosing, troubleshooting, and resolving hardware/software issues.
Work collaboratively within the IT department and with other teams.
Assist supporting Microsoft 365 and Office 365.
Gain familiarity with administering various Firewalls, Switches, and Wireless Access Points, along with basic Cyber Security knowledge.
Learn to manage backups, disaster recovery, and business continuity processes.
Maintain accurate documentation of hardware/software instances, repairs, installations, and removals.
Ensure timely and efficient customer care, maintaining a high level of professionalism.
Requirements:
Strong multitasking and prioritization skills.
Ability to work effectively in a team environment.
Basic knowledge of Microsoft networks.
High school diploma or equivalent (Preferred:
Associate's or Bachelor's degree in Information Technology or relevant field).
Some experience or training in IT support (Preferred:
1 year in help desk or Windows environment).
Willingness to learn and obtain relevant certifications.
Excellent communication and customer service skills.
Valid driver's license.
Benefits:
Opportunity to work with a leading IT networking company.
Supportive and collaborative work environment.
Professional growth opportunities with training and career advancement support.
Competitive salary and benefits package.
Social events and volunteering opportunities.
Work Schedule:
Full-time, Monday to Friday, occasional after-hours work required.
Salary:
Competitive hourly rate.
Join us in providing top-notch IT support to our clients while advancing your skills and career in the dynamic field of information technology! Job Type:
Full-time Pay:
$15.
00 - $25.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Compensation package:
Hourly pay Experience level:
1 year Under 1 year Schedule:
Monday to Friday On call Ability to Relocate:
Alexandria, LA 71301:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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